The management of the directors and the quality of the educational service of the San Antonio Marianistas school, Bellavista, Callao Region

Abstract

It is important to emphasize the importance that every day becomes the assurance of educational quality to students at all academic levels, being even more important in basic education so that the management by those responsible for academic institutions must remain attentive to the service they provide, as well as the academic strategy they have to meet this basic principle. For this reason, it is important to point out that the present investigation seeks to demonstrate how the management of the directors is related to the quality of the educational service of the San Antonio Marianistas School, Bellavista in the Callao Region in the year 2017. To this end, data has been collected through a sample of 150 students, 62 teachers, 23 administrative personnel, 90 parents in whom an opinion survey was used using the Likert value scale and for the variable quality of the educational service, students and parents were surveyed using the never, almost never, sometimes, almost always and always scale. After the analysis of the results, it has been shown that there is a significant relationship between the quality of the service through adequate management by the directors.